Shipping policy
🚚 Delivery within Thailand
Free nationwide delivery (except Phuket).
If your city has a Bangkok Latex store:
— A courier will deliver your order to your hotel or home.
If there is no store in your area:
— We will ship via Thai Post directly to your door (2–4 business days).
🏨 Hotel delivery
Contact us via chat, messenger or e-mail.
Our manager will confirm your location and offer the most convenient delivery option.
Please provide:
• Recipient name
• Full address (including room number)
• Reception phone number
🚚 Delivery to Phuket
Delivery in Phuket can be paid or free — choose what suits you best.
🚗 Paid courier delivery in Phuket
Receive your order at a time convenient for you.
Delivery cost depends on the distance (see the map).
How to order:
✔️ Provide name, address (with hotel/condo room number) and phone number
✔️ Pay for your order on the website or through our operator
🏨 If you are staying at a hotel, the courier can leave your order at reception.
📦 Free delivery in Phuket
🚪 To your door (Thai Post)
• Pay online
• Provide address, name and a Thai phone number
• Delivery time — from 2 business days
🏬 Pick up at Bangkok Latex store (Phuket)
• Pay online or at the store
• Send your details via chat or provide them on-site
• You will receive a notification when the order is ready for pickup
📍 Summary:
Courier delivery → Paid
Thai Post + Store pickup → Free
✈️ International Shipping
We ship worldwide.
1️⃣ Add products to your cart
2️⃣ Enter your address and contact details
3️⃣ Complete payment
Once payment is received, you will get an order confirmation email during business hours.
📦 After dispatch, we will send you a tracking number and link to track your parcel.
Average delivery time: 2–6 weeks, depending on the destination country.
🛒 How to order
You can place an order:
• Directly on the website through the shopping cart,
• Or through an operator by messaging us.
You will need:
✔️ Recipient name
✔️ Full address with postal code
✔️ Phone number and e-mail
🇨🇳 For China — recipient ID number is required
🌍 For some countries passport details may be required (we will notify you by e-mail if needed)
💱 Payment & Assistance
You may select your preferred currency for browsing.
💡 At checkout, the final payment amount is always shown in Thai Baht (THB).
📞 Contact customer support if:
• Your country is not in the shipping list
• You entered an incorrect address or missing data
• Payment fails
• You need clarification or assistance
👩💼 Our manager will help you with everything.
📦 Packaging & Delivery
All products are securely packed:
vacuum-sealed and boxed,
delivered directly to your door.
⚠️ Important for International Customers
Shipping rates do not include taxes or import duties in your country.
Final cost may increase depending on local customs regulations.
📦 If you exceed your duty-free import allowance this month, customs may apply additional fees.
Please check your country’s customs limits, duty rates and import rules before ordering.
